Help center
Questions, answered.
عام سوالات کے جوابات
Everything most people ask about gerage.pk, grouped by topic. If yours isn't here, write to /contact — a real person will answer within one business day.
Getting started
شروعات
What is gerage.pk?
gerage.pk کیا ہے؟
gerage.pk is Pakistan's nationwide platform for finding a verified car workshop, booking a service slot, and keeping a digital service record on your vehicle. It is free for customers, free for workshops, and run from Pakistan.
Do I need to download an app?
کیا ایپ ضروری ہے؟
No. gerage.pk works on every modern mobile and desktop browser. There is no Play Store install. The site is designed to load fast on entry-level Android phones first.
How do I sign in?
سائن اِن کیسے ہوگا؟
Enter your Pakistani mobile number, receive a one-time SMS code, type it in. No passwords. No social logins. The first time you sign in we create the account automatically.
Is the service free?
کیا یہ مفت ہے؟
Yes. Searching, booking and writing reviews are all free for drivers, with no hidden fees.
Finding & booking
تلاش اور بکنگ
How do I find a workshop near me?
قریب ترین ورکشاپ کیسے ڈھونڈوں؟
Open the home page and choose the service you need (oil change, brakes, AC, etc.) or browse by city. Approve the location prompt if you want results sorted by distance — otherwise filter by city manually. Every shop card shows its rating, services, hours and a clear booking button.
Are listings verified?
کیا ورکشاپس کی تصدیق ہوتی ہے؟
Yes. Every workshop goes through verification before its profile goes live: name, address, phone, services on offer, and at least one real photo of the shop. Anything that doesn't match reality gets pulled.
What does booking actually do?
بکنگ کا فائدہ کیا ہے؟
It reserves a time slot at the workshop and shares your phone number and chosen service with them so they know you're coming. The shop will confirm or reschedule from their side, and you get a confirmation in your bookings list. Payment for the actual job happens in person, directly with the workshop.
Can I cancel a booking?
کیا بکنگ منسوخ کر سکتا ہوں؟
Yes — go to My Bookings and cancel any booking that hasn't started yet. We don't charge cancellation fees. Repeated no-shows do count against the customer profile, so please cancel if you can't make it.
What if the workshop didn't show up or did poor work?
اگر ورکشاپ نے کام درست نہیں کیا تو؟
File a grievance from your account. A human on the gerage.pk team reads every grievance, contacts both parties, and follows up until it is resolved. Repeat offenders are removed from the platform.
Parts marketplace
پارٹس بازار
How does the parts marketplace work?
پارٹس مارکیٹ کیسے کام کرتی ہے؟
Pick your vehicle or a category. Each SKU page lists every shop that carries it, sorted with the cheapest first. Message the shop directly on WhatsApp from the listing.
Are the prices real?
کیا قیمتیں اصلی ہیں؟
They are submitted by each parts shop and reviewed before going live. Prices can shift with the market — confirm with the shop on WhatsApp before riding across town.
Account & privacy
اکاؤنٹ اور پرائیویسی
What data do you collect about me?
آپ میرا کیا ڈیٹا رکھتے ہیں؟
Phone number, the name you choose to use, your vehicles if you add them, your bookings, and any grievances you file. We explain everything in detail in the Privacy Policy.
How do I delete my account?
اکاؤنٹ کیسے ڈیلیٹ کروں؟
Open your Account page → Delete account, or write to [email protected] from the phone tied to the account. We action deletion within 30 days. Receipts older than 7 years are also deleted at that schedule.
Do you share my data with workshops?
کیا میرا ڈیٹا ورکشاپ کو ملتا ہے؟
Only the minimum: when you book, the workshop sees your booking name, phone number and the service requested. Nothing more. They never see your past bookings with other shops.
For workshops
ورکشاپ مالکان کے لیے
How do I list my workshop?
اپنی ورکشاپ کیسے رجسٹر کروں؟
Go to the workshop portal at workshop.gerage.pk and sign in with phone. Add the shop name, address, services, photos and hours. Approval usually takes under 24 hours. There is no listing fee.
How do I manage my listing?
پروفائل کیسے اپڈیٹ کروں؟
Everything lives in the workshop portal: bookings inbox, customer reach, ratings, photo gallery, services catalog, hours management. Changes go live within minutes.
Still stuck?
Email [email protected] or file a grievance directly from your account — a human will read it and follow up.
Run a workshop?
Listing is free. See how it works for shops or jump straight into the workshop portal →